Q:        What are your office hours at Edge GPS?

A:         Our 'phone service' hours are 8:00 AM to noon (MST) Monday to Friday.  You can leave a voicemail at 1-877-477-6281 (US) / 303-840-9656 (Canada and local) or email us at sales@edgegps.com so we can promptly answer your questions.  We do observe standard US holidays at our office.  Please feel free to shop during our absence.

Q:        Can I get an additional receipt for my purchase?

A:         Within 45 days of your purchase, please email us at sales@edgegps.com to request a receipt. After 45 days, many purchases are purged from our available records.

Q:        Why are these units Newly Overhauled or Refurbished?

A:         We are unsure of the exact reason units are refurbished but can be for three (3) main reasons. First, and most common, is that they fail a checkpoint in the factory during their initial build. When this happens, Garmin starts the inspection process over and the products are marked as refurbished. Another reason is that the unit was defective and returned or sent in for repair by a customer.  These units are repaired and the cases are replaced while the software is reinstalled. The last reason is that the units are returned, with no defect, because the customer was unhappy with the unit. These have new cases put on as well as software reinstalled. In all cases, the units will come in plain white boxes with a 1 year manufacturer's warranty. They come with all the parts listed under 'Package Includes'.

Q:        How do I identify Newly Overhauled or Refurbished products?

A:         We note these products on our site with the words 'Newly Overhauled' or 'Refurbished'. When you see the 'Newly Overhauled' or 'Refurbished' words, you know you're in for a great deal on a fantastic product!

Q:        Will Newly Overhauled or Refurbished products come in different packaging?

A:         By law, product packaging must state if an item is newly overhauled or refurbished.  Consequently, some items will arrive in a regular retail box with a sticker indicating that the item is newly overhauled, refurbished, reconditioned, or factory-serviced, or may come repackaged in a plain white box.   Enclosed manuals may refer to accessories (carry cases, data cards, or transducers, for example) that are not included with the newly overhauled, refurbished or reconditioned product. Be sure to read over the product information page on our site for a list of accessories included with newly overhauled or refurbished products. 

A:         Newly Overhauled or Refurbished products maintain high quality standards.  Each item is checked at least twice for proper working condition and quality. In fact, Newly Overhauled or Refurbished goods have a very low rate of return. The price you pay for a Newly Overhauled or Refurbished item is much lower than retail price.  

Q:        Which unit is the right one for me?

A:         Unfortunately, you are the only one that can answer this question properly, however, we can help you get there. Feel free to call us Monday through Friday to talk with a sales specialist at 877-477-6281 (US) or 303-840-9656 (Canada and Local). You can also email us at sales@edgegps.com. Garmin has a great comparison tool on there website, www.garmin.com, that will allow you to compare 2 or more units side by side.

Q:        Where is my package?

A:         If you are in the US, you can track your package here.   If in Canada or have a PO Box, please email us for a customs number if you have not already received one.  Canadians can track their USPS-sent packages on Canada Post Office.

Q:        How much is shipping within the US and what method is used?

A:         Please use the shipping calculator tool in your cart to determine pricing and methods available on your items to your area. We only ship UPS within the Continental US and USPS to Alaska and Hawaii.

 Q:       How long is the transit time to Canada?

A:         The transit time to Canada varies greatly anywhere from 1 week to 3 weeks depending on the customs delay time, however, the average time is 2 weeks.

 Q:       I live outside of the US and Canada, how much is shipping?

A:         Sorry, as a North American Garmin Authorized Dealer we can only ship within the United States and Canada. Please do not contact us asking to make an exception as we are unable to do so.

Q:        How much is shipping to Canada and what method is used?

A:         Shipping to Canada ranges from $20.00 to $35.00 based on the package weight of your order. We ship via USPS First Class Mail for packages 4 pounds and under and USPS Priority Mail International for packages over 4 pounds. We ship via USPS to save you brokerage fees despite transit times being greater.  We can also ship UPS to Canada if specified accordingly.

Q:        I am in Canada, what kind of extra charges can I expect when receiving my package?

A:         You can expect to pay GST and PST. There is no duty charged on electronics coming from the US. Please research these percentages as we are unsure of what they are. 

A:         You can return your order within 30 days for a store credit or for a refund -- minus shipping and a 15% restock fee.  Please email us for an RMA number at sales@edgegps.com. For most returns, the customer is responsible for return shipping fees -- for both US and Canada originating locations.  Please also refer to our website link:  Return Policy.

Q:        I just received my unit and it is not working properly, what do I do?

A:         We are happy to exchange the unit within 30 days from the purchase date as long as we still have that product in stock. Before we can do anything, we need you to contact Garmin Tech Support at 800-800-1020 (US) or 866-429-9296 (Canada).  If they confirm the unit is defective, please email us at sales@edgegps.com for an RMA number and instructions.  For most returns, the customer is responsible for return shipping fees -- for both US and Canada originating locations.  Please also refer to our website link:  Return Policy.

Q:        I bought a unit over 30 days ago and it is not working, what should I do?

A:         Please utilize your Garmin's one-year warranty.  You can contact Garmin Tech Support at 800-800-1020 (US) or 866-429-9296 (Canada)

Q:        Can I get an extended warranty for my Garmin product?

 A:        SquareTrade, a third-party warranty company, that can help you with these needs.  

Q:        Do you do discounts for education, military, government, or large orders?

A:         We are happy to help with discounts on quantities of 20 or more units. Please email a sales specialist for more details at sales@edgegps.com. Also, feel free to call us Monday through Friday at 877-477-6281 (US) or 303-840-9656 (Canada and Local).